ENCORE PRO series headset was developed for the premium contact center industry. Essentially a versatile modular system that incorporates 3 different wearing styles. It’s the industry’s lightest and most comfortable headset with countless time spent on the ergonomics for maximum fit and long term wearability. Developed over the period of 2 years it features long term comfort, light weight and superior audio quality over the competition. Since its release Plantronics has seen over 40% market share growth in Europe (previously dominated by Jabra & Sennheiser). Over 350,000 units have been deployed so far bringing in a net revenue of close to $20 million. Initially a massive team wide effort my involvement stayed until the end. I was instrumental in the final design direction, development and pre-production. Managing the entire program (including conflict resolution) and liasing with the product Marketing groups. By far the most complex and involved program I’ve worked on and the most satisfying too.